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The laugh that the caller experiences as so friendly and relaxed requires somatic and psychic effort.
This example serves to underline the importance of having workplaces designed in accordance with ergonomic guide-lines that favour targetoriented employee-motivation.
Vertical Office satisfies and combines the essential factors of screening, light, accoustics and desk height to give a call centre of high efficiency.
The system elements make a whole range of different call centre layouts possible.
Call center, helpdesk or hotline, "desk sharing" is part of the system here.
Rapid adjustment to different body sizes and work habits combines with acoustic screening.
Reduce stress factors and maintain customer contacts in a relaxed atmosphere.
The duties of call and customer centers are putting everincreasing demands on people.
To reduce these physical and psychological burdens while also increasing performance, potential acoustic and visual disturbances must be taken into account in the planning stage.
The work of one person usually involves visual and/or acoustic disturbances for another person. Visual disturbances can be prevented through the use of room divider systems like "Vertical Office".
In addition, the use of special sound absorbing wall fillings, effective in the frequency range of 500 to 4000 hertz, can help shield against acoustic disturbances.